TSYS ngenuity journal • 19th February 2019

Curbside Pickup Picks Up Steam With Convenience, Speed and Digital Payments

Jan Grogan drives her blue Volvo to Walmart to pick up groceries that she ordered online the night before. She pulls her car into one of the designated parking spaces on the side of the building, where an employee meets her and confirms her $50 order. By John Carroll

COVID-19 • 24th March 2020

Community Banks Take Precautions, Survive with Drive-Thrus and Digital Banking

They check your temperature at the door at the Bank of Eastman in south-central Georgia. Unusual times calls for unusual procedures at the community bank. The coronavirus has landed in Dodge County, population 20,730, and bank CEO Jolene Carroll has rolled out her pandemic plan.

TSYS ngenuity journal • 2nd July 2018

Driving Commerce Inside the Connected Car – Yes, You Can Pay From the Dashboard

Digital commerce is moving to a new frontier, and it’s located inside the internet-connected car. According to industry experts, consumers will soon be able to pay for things like parking, gas and food right from their dashboards with built-in payment technology. By John Carroll

ngenuity journal • 15th August 2018

The Rise of Digital Dining

Over the last decade, the emergence of third-party food delivery companies has grown exponentially around the world. Driven by the internet, mobile payments and consumer demand, stay-at-home diners are increasingly ordering restaurant food through apps on their smartphones and paying in-app.

TSYS ngenuity journal • 21st November 2017

Payments Projections: Four Trends for the Holidays

It's the most wonderful time of the year – and for merchants, card issuers and payment processors, it's also the busiest. By some projections, American consumers are expected to spend nearly $700 billion on goods and gifts this holiday season. That means a lot of money will move throughout the U.S. economy, especially on popular shopping days such as Black Friday and Cyber Monday. By John Carroll

Video script by John Carroll • 12th November 2019

A Case Study in Exceptional Customer Experience

Going Above and Beyond: How TSYS helped Banco Popular de Puerto Rico survive a hurricane that disrupted business as usual.

TSYS ngenuity journal • 6th November 2018

The Young and the Cashless: Say Hello to Generation Z

Meet the digital natives of Generation Z, the smartphone-first generation that follows the millennials. They're frugal, hyperconnected and prefer cashless payments like Venmo. By John Carroll

TSYS Client Conference Booklet • 21st September 2019

TSYS Product Ads

Short and snappy TSYS product ads copywritten by John Carroll. Published in TSYS Client Conference Booklet.

TSYS ngenuity journal • 6th March 2018

The Robots Are Coming

You've heard of robots assembling car parts in manufacturing plants. Now we have software robots doing computer desktop work in corporate call centers, finance departments and elsewhere in back offices as companies focus on speed, quality and costs. By John Carroll

White paper written and designed by John Carroll • 10th October 2010

Community Report: Pine Mountain Trail Association

Officials at the Georgia Department of Natural Resources are taking Pine Mountain and Franklin D. Roosevelt State Park down an unchartered path. To the dismay of park enthusiasts, it’s a volatile trail of fire, upheaval and seismic change.

TSYS.com • 19th September 2018

TSYS Customer Service Means Efficiency and User-Friendliness

The chatter is constant at the TSYS Corporate Ridge call center in Columbus, Ga. It's the steady hum of customer service rising up from a maze of workstations where hundreds of agents answer calls and resolve issues. The agents use the TSYS Customer Service Platform to handle and process calls, inquiries and concerns from cardholders. It's a powerful platform that empowers and guides agents to provide a superior customer service experience. By John Carroll

TSYS.com • 15th May 2019

TSYS Salutes Veterans for Military Appreciation Month

One flew combat missions in Desert Storm. Another was chief of staff at Fort Benning. One piloted helicopters in the U.S. Air Force. Another fought in combat missions in Iraq and Afghanistan. What do they all have in common besides being military veterans? They all work here at TSYS. By John Carroll

TSYS ngenuity journal • 27th August 2019

Corner Office Conversations with Gail Burgos

Gail Burgos is on the road again. She's off to another TSYS location where she will meet with team members and share her vision for the company's diversity and inclusion initiative. She believes diversity and inclusion within an organization leads to growth, understanding, and most importantly, a stronger global team. By John Carroll

The Daily Report • 29th July 2008

Dr. J Takes Swing at Golf Business

Julius "Dr. J" Erving has ambitious plans for his golf course in Tucker, Ga. The NBA Hall of Famer wants to turn Heritage Golf Club into a “global golf destination” that attracts celebrities and average golfers from all over the world. By John Carroll

Columbus Community News • 27th July 2006

Deliverance from Tallulah Gorge

We were 1,000 feet down at the bottom of Tallulah Gorge in north Georgia when the agitated bees stung my son. By John Carroll

Southern Views Magazine • 12th October 2015

Annika Sorenstam Gives Award to Best Women's Collegiate Golfer

Golf icon Annika Sorenstam partners with the Columbus-based Haskins Commission to launch the ANNIKA Award. By John Carroll

The Daily Report • 4th December 2014

Lawyer James Butler Earns Lifetime Achievement Award

Over the last 37 years, Butler, a partner at Butler Wooten Cheeley & Peak, has become one of the most successful civil trial lawyers of his era, winning multiple verdicts over $100 million in high-profile cases against big business, most notably General Motors and the automotive industry. By John Carroll

Columbus Community News • 9th March 2006

James Taylor Showers the People in Columbus

They came from all over Georgia and elsewhere to see James Taylor play in Columbus Saturday night. But mostly they came from Columbus. James Taylor in Columbus. My how times have changed in this once-sleepy river town. By John Carroll

Case Study • 21st September 2019

Carroll Saves Pine Mountain Trail From Relentless Fires

Two parties were in conflict. The government vs. a non-profit. Enter PR and communications specialist John Carroll to resolve the problem. Read how in this case study.

Press Release • 29th August 2010

Jack Hughston Memorial Hospital Receives National Award for 'Patient Experience'

This prestigious award from Healthgrades places Jack Hughston Memorial Hospital in the Top 5% of hospitals nationwide for exemplary service to patients and overall patient satisfaction. By John Carroll